Book Appointment

Privacy Policy

Privacy Policy

Parkhill Medical Clinic – Privacy Policy

Last Updated: October 8, 2026

Overview

Parkhill Medical Clinic is committed to protecting the privacy and confidentiality of our patients’ personal and health information. We collect, use, store, and disclose information in accordance with applicable privacy laws, including Alberta’s Health Information Act (HIA).

Information We Collect

We may collect personal information, including names, phone numbers, email addresses, appointment information, medical history, health information, and other information necessary to provide and manage healthcare services.

How We Use Your Information

We use personal information to:
  • Provide and coordinate medical care.
  • Schedule and manage appointments.
  • Communicate with patients regarding clinic services.
  • Request feedback about patients’ experiences with our clinic, where appropriate consent has been obtained.
  • Maintain and improve our healthcare services.
  • Meet applicable legal and regulatory obligations.

SMS/Text Message Communications

With your express consent, Parkhill Medical Clinic may send SMS messages to your mobile phone number. These messages may include appointment reminders, clinic updates, and requests for feedback or online reviews about your experience with our clinic.
Participation in our SMS program is voluntary and is not required to receive medical care.
Message frequency varies. Standard message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message. Reply HELP for assistance, or contact our clinic directly.
We do not use SMS messaging to communicate sensitive medical information unless appropriate safeguards and authorizations are in place.

SMS Consent and Data Sharing

Parkhill Medical Clinic does not sell, rent, or share mobile phone numbers or SMS opt-in information for third-party marketing or promotional purposes.
All the above categories exclude text messaging originator opt-in data and consent; this information won’t be shared with any third parties.

Information Sharing

We may disclose personal information to authorized healthcare providers, service providers, and other parties when necessary to deliver healthcare services, facilitate authorized communications, or comply with legal requirements. Service providers are required to handle information in accordance with applicable confidentiality, privacy, and security obligations.
We do not sell patient health information.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect personal and health information against unauthorized access, disclosure, alteration, or loss.
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to meet applicable legal and regulatory requirements.

Your Privacy Rights

Subject to applicable law, patients may request access to their personal and health information, request corrections, and raise concerns regarding how their information is collected, used, or disclosed.
Patients may also withdraw consent for optional SMS communications without affecting their access to healthcare services.

Contact Information

For questions about this Privacy Policy or our information-handling practices, please contact:
Parkhill Medical Clinic
124 42 Avenue SW, Calgary, Alberta T2S 3B3
Phone: 825-205-5442
Email: info@parkhillmedicalclinic.ca